Cancellation & Return Policy


According to the Consumer Protection Act (L. 2251/1994) it is provided the right to withdraw from the contract and return the product within fourteen (14) days from the date of receipt. The return of product is accepted and only if the product is in its original condition. To avoid the hassle and the consumer, please check upon delivery of the product state, the packaging and the type in order to detect any obvious defects.

In the event that the reason for the return in respect of liability Company (eg wrong item, defective product), then the cost of returning is charged in the Company and will be replaced immediately at no charge to the consumer. In any other case, the consumer shall bear the cost of returning.

Products must be returned in perfect condition, without any special markings removed (tags) and necessarily accompanied by the sales document and delivery note.

The Company does not accept, do not accept any responsibility for returns made within more than fourteen (14) days from the date of receipt by the customer.

In case of refund, depending on the method of payment and how to prepare the return, the refund shall be completed within 10 calendar days of the date the Company receives the goods.

What you need to do when you get delivered :

When you get delivered, you must check the general aspect of the package.
Any box that looks damaged needs to be opened before signature or delivery receipt, in order to check the state of the products. If the driver doesn’t let you, you need to mention the damage before signing.

Two possible cases :

1. The package is undamaged: : you can accept the delivery without restriction.

2. The package is damaged :  please refuse the delivery and write down precise issues on the courier’s receipt like : “package receive was damaged, a product XXX is missing or a product XXX is damaged – Delivery refused.”.

If you decide to keep the parcel and sign without restrictions, regardless of the above, we have to remind you that no legal action against the courier can take place if the delivery is accepted.
A condition like “with reservation of unpacking” has no legal value whatsoever. Your reservation must be precise: “Package received was damaged, the product reference XXXX was missing or product XXX was damaged due to impact”. We need these details to take action against the courier and claim the exchange of the product. Reservations have to be made on the courier’s document/receipt and you need to keep a copy or a photo of it.
If the courier doesn’t have a paper receipt with him, you can take a photo of his electronic flasher (your complaints must be readable on your photo) or you can write on another paper which must be signed by you and by the courier, with a precise description of the issue.

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